Customer Service
We ensure the trust in Vimcar
every day.
Within Vimcar's Customer Service team we solve the concerns of our existing customers as fast as we can. The range between typical beginner problems to complex technical questions is wide, but we will surely find the correct solution and ensure our customers feel heard.
Starting with the first day, our team is the
go-to contact partner for our customers. Of course we provide professional training, and use modern tools to guarantee that our agents develop their individual talent for
communication. Also we want to make sure our product is understood correctly. Working hand in hand with other departments and striving for continuous development is part of our work as well.
"Our goal is to secure a great customer
experience and to align all our efforts
accordingly. I am therefore very proud to be supported by such a great team. "
Nadine Rank
Head of Customer Service